bajl99's Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how we collect, use, and protect your data.
1. Introduction and Applicability
bajl99 ("we", "us", "platform") is a trusted online betting and casino service provider in Bangladesh. This Privacy Policy ("Policy") applies to bajl99's website, applications, and all related services. By using our platform, you agree to the terms of this policy.
Purpose of This Policy
bajl99 places the highest importance on your privacy. Through this policy, we want to inform you about what types of information we collect, why we collect it, how we use it, and under what circumstances it may be shared with third parties. Our goal is to maintain a transparent and trusted relationship while ensuring the security of your information.
This policy complies with applicable data protection laws and regulations in Bangladesh and provides complete information about your rights and our responsibilities.
2. Information We Collect
bajl99 collects only the necessary information and does not collect any additional or irrelevant data. The different types of information are described in detail below.
Personal Identity Information
During account registration, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Residential address
- Documents required for age verification
Financial Information
During the deposit and withdrawal process, we collect:
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account information (where applicable)
- Transaction history and amounts
- Deposit and withdrawal dates and times
We do not store any card numbers or PINs.
Usage and Activity Information
Information automatically collected while you use the platform:
- Login time, date, and IP address
- Gaming history and betting details
- Device and browser type used
- Time spent on the platform and pages visited
- Cookie and session-related information
Communication Information
When you contact us:
- Live chat messages and conversation history
- Complaints and requests sent by email
- Account-related inquiries and responses
- Information provided during the verification process
3. Purpose of Information Use
bajl99 uses collected information only for specific and legitimate purposes. Each purpose is described in detail below.
Main Areas of Use
- Account Management: Personal information is used to create, verify, and keep your account active.
- Financial Transaction Processing: For fast and secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Identity and Age Verification: To ensure that only individuals aged 21 or above can use the platform.
- Customer Service: To improve the quality of 24/7 Bengali live chat support and resolve your complaints quickly.
- Fraud and Scam Prevention: To ensure account security and detect suspicious activity.
- Responsible Gaming: To monitor gaming habits and provide necessary support and the ability to set limits.
- Legal Compliance: Retaining necessary information to comply with applicable laws and regulations.
- Service Improvement: Analyzing usage patterns to improve platform features and experience.
- Relevant Communication: To inform you about bonuses, promotions, and important updates (only with your consent).
4. Data Retention and Security
bajl99 uses industry-standard technology and methods to protect your information. The security of your data is our top priority.
Technical Security Measures
- All data transfers are secured through SSL encryption technology.
- Sensitive information stored in the database is kept in an encrypted state.
- Regular security audits and vulnerability assessments are conducted.
- Firewall protection is active at the server and network level.
- Two-factor authentication to detect suspicious logins.
Data Retention Period
We retain your information according to the following guidelines:
- Complete profile information is retained for as long as the account is active.
- Financial records are kept for a specified period after account closure as required by law.
- Information necessary for fraud prevention may be retained for an extended period.
- After the retention period, information is completely deleted or anonymized.
5. Sharing Information with Third Parties
bajl99 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in specific circumstances.
When Information May Be Shared
- Payment Processors: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
- Technology Service Providers: Limited information may be shared with technology infrastructure providers for platform operations, but they are required to comply with our security standards.
- Legal Authorities: Information may be provided in response to a valid request from government or judicial authorities in accordance with the laws of Bangladesh.
- Fraud Investigations: Necessary information may be provided to assist relevant authorities in investigations of fraud or money laundering.
Except in the above circumstances, no personal information will be transferred to any third party without your full consent.
6. Cookie Policy
bajl99 uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device.
Essential Cookies
These cookies are essential for the core functions of the platform. They are used to maintain login sessions and for security-related functions.
Analytics Cookies
These cookies are used to understand how you use bajl99. They help us improve our services. Data is collected in anonymized form.
Preference Cookies
These cookies are used to remember your language, display preferences, and other personalized settings, so you do not have to reset them each time you log in.
Cookie Controls
You can control or disable cookies through your browser settings. However, please note that disabling essential cookies may prevent some important platform functions from working correctly.
7. Your Rights
As a bajl99 member, you have specific rights over your personal information. We fully respect these rights.
Right to Access
You have the right to know what information we hold about you. Upon request via live chat or email, we will provide you with a copy of your information.
Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. We will make the necessary corrections as quickly as possible.
Right to Deletion
In certain circumstances you may request that your personal information be deleted, though some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. We will immediately stop using that information for marketing.
Right to Data Portability
You may request a copy of your information in a structured format, which you can keep for yourself or use elsewhere.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted, which we will consider and comply with where applicable.
8. Minor Protection and Age Verification
bajl99 strongly prohibits minors from using the platform. We take every precaution in this regard.
Age Limit and Verification Process
bajl99 is for individuals aged 21 or above only. The registration process requires national ID card or passport information for age verification. If there is any suspicion that an account is being used by a minor, we will immediately begin a verification process and, if confirmed, close the account.
Age-verification information collected to protect minors is stored with the utmost care and is not used for any other purpose. To learn more about responsible gaming, please read our Responsible Gaming page.
9. Policy Changes and Updates
Notice of Changes
bajl99 reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you via your registered email or through a notice on the platform.
Continued use of the platform after a revised policy is published will be taken as your acceptance of the new policy. We therefore recommend that you visit this page regularly.
The date of each update is noted at the top of the page as "Last Updated" so you can easily identify the most recent version.
10. Contact Us
If you have any questions, complaints, or information requests regarding this privacy policy, please contact us. Our team is available around the clock to assist you.